Big Wheel Tickets Terms and Conditions

IMPORTANT! PLEASE READ THIS CAREFULLY BEFORE USING THIS SITE.

This World Wide Web Site (the site) is operated by Big Wheel Promotions Ltd.

Access to and use of this site are subject to the following terms and conditions and all applicable laws. By using this site, you agree to its terms; if you do not agree to its terms, please do not use this site.

Big Wheel may at any time change these terms and conditions and you should therefore periodically visit this page to review the then current terms to which you are bound.

Big Wheel may provide links to other third-party websites. These links are agreed with the concerned websites whenever Big Wheel considers that this would be appropriate given the contents of these websites and the services offered. Big Wheel cannot be held liable for the content of these websites or the use made of such content by users.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled or moved to another date.

If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Big Wheel will refund the face value of the tickets. Big Wheel will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Big Wheel cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then Big Wheel will refund the face value of the tickets.

If Big Wheel is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:

Big Wheel despatch your order to the wrong address and cannot provide replacement tickets.
Big Wheel do not despatch your order and do not arrange for the tickets to be available for collection.
Big Wheel despatch the wrong order, ie wrong event / wrong type of tickets.
Any other similar circumstances where Big Wheel has acted with negligence or where we may have acted in breach of contract.

No duplicate tickets will be issued to replace lost or stolen tickets.

Customers are advised to check their purchase upon receipt.

It is the responsibility of the customer to inform Big Wheel of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Big Wheel would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

* Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue box office immediately prior to the event.

By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

If tickets that are despatched are returned to Big Wheel as "addressee unknown", we reserve the right to cancel the order.

In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with www.bigwheeltickets.com and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to be contacted please let us know at info@bigwheeltickets.com with unsubscribe in the subject box. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

© 2007 Big Wheel Promotions Ltd. Registration Number 4648823 England. Registered Office: Wenscot, Leverstock Green Road, Leverstock Green, Herts HP3 8QD